We are looking for a talented Junior Graphic Designer to join our creative team. In this role, you help design and create digital marketing materials for social media and other platforms. Candidates should be able to produce high-quality materials while adhering to deadlines.

Junior Graphic Designer Duties and Responsibilities:

Design digital images or other types of marketing materials

Contribute to layout, typography, and photography decisions

Conduct market research

Take direction from senior designers

Exceed client expectations

Adhere to project deadlines

Understands joeguarraci's brand voice

Junior Graphic Designer Requirements and Qualifications

Experience in an internship or entry-level graphic design role

Familiarity with Adobe Creative Suite, including Photoshop and InDesign

Attention to detail

A portfolio of past work

Responsibilities:

Responsible for hitting daily KPI goals of 10-15 samples daily, while maintaining on trend and on brand styling.

On set styling of a wide variety of products (junior, plus, accessories, footwear), ensuring that priority items are shot first.

Maintain a close eye on the photo shoot camera to ensure all discrepancies are being caught and each look is fully captured to the highest garment aesthetic.

Consistently utilize a comprehensive understanding of styling fundamentals.

This includes a detail-oriented eye and ability to execute exceptional styling on-model (steaming, garment prep, etc.)

Continuously implement merchandise standards across all styling initiatives from prep through sample hand off.

Troubleshoot styling challenges on-set using joeguarraci’s standards/brand aesthetic as a guide.

Maintain a consistent dialogue with the Photographer, CEO and Sample Coordinators about workflow and expectations.

Maintain a consistent shining personality with a positive attitude displaying constant adaptability to quickly changing priorities.

Keep studio space clean and organized

Maintain communicative relationship with buying/merchandising team

Gather and present fresh styling ideas and inspiration to team

Review Stylist Closet daily and request change-over/additions when necessary

Outfit effective, creative, and alluring looks for the joeguarraci brand

Any other duties assigned by management

Required Skills:

Minimum 2+ retail experience

Knowledge of on trend Styling with a keen eye for detail

Online portfolio that demonstrates expertise in styling on-model, still-life, product, lifestyle and editorial photography

Experience styling models on set in the fashion industry is a must

Experience working with e-commerce product styling is a must

Ability to organize, prioritize, and reorder workload in a dynamic environment

Ability to work both independently and as part of a team

Flexible thinker with the ability to make sound independent decisions

Ability to work with direct supervision, check ego at the door, and work well with others at all levels in the organization

Ability to work in a fast-paced, multi-tasking environment

joeguarraci is searching for a skilled call center manager who can lead our representatives to better performance and improve service quality.

 The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers.

You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

The ideal candidate MUST understand the joeguarraci culture and be able to adequately understand the needs of Swank’s target audience

Responsibilities:

Hiring, training, coaching, and leading call center representatives as they provide support for customers.

Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives

Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Authorizing replacements or refunds.

Taking on other tasks or projects to support employees, other managers, and call center operations.

Requirements:

Bachelor’s degree in business administration or relevant field.

A minimum of 3 years of proven experience in a customer service position.

Proficiency in Google Workspace and customer service software.

Proficiency in Zendesk

Proficiency in Shopify

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills.

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

Knowledge of management principles and familiarity with company products, services, and policies.

Strong coaching and leadership skills, ability to motivate employees.

Decisiveness and attention to detail.

Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Polite, professional phone voice.

Overview:

joeguarraci is looking for an In-Store Sales Associate — the 'G.O.A.T', we're looking for the greatest of all time sales associate(s) to join our team! Ideal candidates should be friendly and energetic, customer service driven and have a passion for fashion! Sounds like you? Then read more below and apply!

In this position you will:

EARN WEEKLY BONUSES

Maximize personal sales at all opportunities

Provide a friendly and welcoming work environment

Fully style and outfit each client through suggestive selling and fitting room styling

Demonstrate how new product can mix with existing stock and previous purchases

Communicate product and customer feedback to management team

Handle multiple customers at any given time and ensure they all receive an EXCEPTIONAL level of customer service

Demonstrate effective phone etiquette

Capture and follow-up with new clients and maintain a client book

Ensure the ease of the customer experience through visual presentation and overall store maintenance

Clean, vacuum, fold, size, steam, hang, tag and replenish as assigned

Actively participate in all merchandising activities including but not limited to: daily stock maintenance and order, receiving and processing, product transfers, folding and floor changes

Maintain a professional appearance consistent with established dress code and image guidelines

Actively support securing company assets through effective asset protection in compliance with company policies and procedures

Ability to complete extensive training

Requirements Include:

MUST BE AT LEAST 18+ YEARS OF AGE1-2 year(s) of retail experienceFlexible availability — including weekends, holidays, and opening/closing

Ability to engage with customers to deliver the true Swank experience in a confident and comfortable manner

Ability to complete tasks and duties without supervision

Motivated to achieve great results because of one's enthusiasm from interacting with customers and products